Because Swadha Nova Solutions provides customised professional services (HR, marketing, lead generation, software development, project support), this policy governs cancellations and refunds. Specific engagements may have additional terms stated in the applicable Statement of Work (SOW).
1. Monthly retainer engagements
- Retainers may be cancelled with 30 days' written notice.
- Fees for the current billing cycle are non-refundable once work has commenced.
- Unused deliverables do not carry forward beyond the notice period unless agreed in writing.
2. Fixed-scope projects
- Milestone-based fees are non-refundable once the corresponding milestone has begun.
- If you cancel a project before a milestone is complete, you will be billed for work performed to date on a time-and-materials basis.
3. Digital products and pre-paid services
Digital deliverables (audits, reports, downloadable resources) are non-refundable once delivered. Pre-paid ad spend passed to third-party platforms (Google, Meta) is subject to those platforms' refund rules.
4. Errors in billing
If you believe you have been billed in error, notify us within 15 days at info@swadhanova.com. Verified errors will be refunded to the original payment method within 10 working days.
5. Chargebacks
Please contact us before initiating a chargeback so we can resolve any concerns directly.
6. Contact
Email info@swadhanova.com · Phone: +91 96677 92524.